Privacy Policy for Maple Valley Farm

Last Updated: August 7, 2025

At Maple Valley Farm, your privacy matters. We're a family-run farm nestled in the Smoky Mountains, and just like we care for our crops and critters, we care for your personal information. We’re not in the business of selling data - we're in the business of growing beauty and building trust.

This policy explains what information we collect, how we use it, and how we protect it. Whether you’re visiting us online to order flowers or just browsing, we want you to feel confident and safe.

What Information We Collect

We collect information from you when you:

  • Place an order

  • Sign up for our newsletter

  • Fill out a form or survey

  • Interact with us on our website

You may be asked to provide your name, email address, mailing address, or phone number. You’re always welcome to visit our website anonymously.

How We Use Your Information

We use your information to:

  • Improve your experience on our website

  • Offer better customer service

  • Process your orders

  • Share news, updates, or special offers (only if you opt in)

  • Run seasonal promotions or surveys

We will never sell, trade, or share your personal info with outside parties, unless it’s required to fulfill your order (e.g., secure payment processors or shipping providers who also respect your privacy).

Email Communication

If you sign up for updates or place an order, you might receive occasional emails from us. You can unsubscribe anytime—there’s a link at the bottom of every email we send.

How We Protect Your Data

We take data security seriously. We use secure servers and SSL encryption to protect sensitive information. Credit card details are handled securely through our payment partners and are never stored on our servers after the transaction.

Do We Use Cookies?

Yes. Cookies help us:

  • Remember items in your shopping cart

  • Save your preferences

  • Understand how you use our site so we can improve

You can disable cookies in your browser settings if you prefer.

Sharing Information with Others

We do not sell or rent your information. We may share it with trusted service providers who help us operate our website or fulfill your orders - but only under strict confidentiality agreements.

We may also release your information if legally required or to protect our rights or others’ safety.

Third-Party Links

Sometimes we link to other websites (like our market partners or blog features). These sites have their own privacy policies, and we aren’t responsible for their content or practices - but we always try to link to trustworthy sources.

California Privacy Rights

We comply with the California Online Privacy Protection Act. We won’t share your personal info without your consent. You can update your information at any time by contacting us.

Children’s Privacy

We comply with the Children’s Online Privacy Protection Act (COPPA) and never knowingly collect information from children under 13.

Your Consent

By using our site, you agree to this privacy policy.

Updates to This Policy

We may occasionally update this policy. When we do, we’ll update the date at the top of this page. We encourage you to review it from time to time.

Contact Us

Got questions about our privacy policy? We’re happy to help.

Maple Valley Farm
Sevierville, TN
📧 blooms@maplevalleyfarm.com
📍 Website Contact Page